Reservations
Returning guest recognition on the host screen
17 March 2026
When a known guest's booking comes up, the host screen now surfaces their last visit, preferences, and any flagged notes — without clicking through to the CRM.
The host screen now pulls in the guest's CRM record automatically when their booking appears in the day's list. Last visit, dietary notes, allergies, marketing consent state, any flagged preferences — visible right where the team's already looking. No tabs, no extra screen. The detail's been there in Grace from day one; this release just puts it where the host actually needs it.
Shipped from the roadmap
This shipped what was planned in Reservations platform
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