Features
Every module your venue needs. One platform.
Reservations, EPOS, guest CRM, loyalty, marketing, WiFi, analytics, payments, ticketing and Grace AI — built to talk to each other, not bolted on from five vendors.
The platform
The systems you'd otherwise stitch together.
Replace the patchwork. Every system you actually need to run an independent venue, in one place, talking to itself.
Take orders fast. Take payments faster. Never lose a sale to broken software.
Native iPad point-of-sale, built for table service.
- Card payments on the same device
- Pay-at-table QR codes
- Kitchen display, no printer needed
- Offline mode that survives a dropped connection
Fewer no-shows. More repeat visits. Less host-stand chaos.
Booking widget, deposits, walk-ins and waitlist — one host screen.
- Branded booking widget on your domain
- Deposits and cancellation fees
- OTP-verified guest identity
- Service-aware availability
Sell events. Manage capacity. Know who's coming.
Ticketed events, private hire, special menus and supper clubs.
- Ticketed events with capacity limits (live music nights, themed dinners, supper clubs)
- Private hire deposits and full-venue bookings
- Workshop & class tickets (wine tastings, cocktail classes)
- Special menu tickets (Christmas, Valentine's, NYE fixed-price experiences)
- QR-code check-in at the door
- Ticket sales feed straight into the guest record
Know every guest. Even the walk-ins.
One record per guest, automatically built across every channel.
- Visit history, preferences, allergies, notes
- Marketing consent tracked properly
- Automatic behavioural tiers
- No duplicates, ever
Turn first-timers into regulars. Without lifting a finger.
Universal guest tiers, points, rewards — all automatic.
- Points on bookings and on spend
- EPOS redemption
- Service-recovery overrides
- Automatic reversal on refunded transactions
Send fewer messages. Get better results.
Campaigns, journeys and reporting that actually attribute revenue.
- UK SMS from a number specific to your venue
- Always-on journeys (welcome, win-back, birthday)
- Real attribution — see which messages drove bookings
- Meta Pixel + Conversions API integrated
Turn anonymous walk-ins into known guests.
Captive WiFi portal that captures guest identity.
- Branded portal
- Returning-guest recognition
- Gated review collection
- Anonymous walk-ins become identifiable guests
Know what's working. In plain English.
Operational, commercial and marketing reporting — built for operators not analysts.
- Real-time service dashboard
- Daily review (covers, revenue, anomalies)
- Marketing performance explained
- Xero-ready sales summary
Every payment your venue takes, in one place.
Deposits, prepayments, tickets, gift cards and in-person payments — wired into your guest record.
- Grace Pay built in, or bring your own provider
- Reservations, deposits, tickets and till on one record
- Daily payouts and automated reconciliation
- Square, Stripe, Dojo, SumUp — no penalty for BYO
Ask. Don't navigate.
Plain-English commands across every module.
- "Show me at-risk guests this month" works
- Add menu items, refund a guest, run a report — just ask
- Permission-aware (AI can't do what you can't)
- Audited like any other action
Want to see Grace at work?
30 minutes, no slides, just the product running at a real venue.