For hospitality groups
Run all the boring tech behind your group on one platform.
Two to ten venues, one guest record. A guest recognised at one site is recognised at all of them, loyalty works brand-wide, and you see the whole group — and each venue — from one place, without running a different system per site.
What matters here
The modules that run your venue.
Each card links to the full module page. Same platform, shaped for how you operate.
Know what's working. In plain English.
Operational, commercial and marketing reporting — built for operators not analysts.
- Real-time service dashboard
- Daily review (covers, revenue, anomalies)
- Marketing performance explained
- Xero-ready sales summary
Know every guest. Even the walk-ins.
One record per guest, automatically built across every channel.
- Visit history, preferences, allergies, notes
- Marketing consent tracked properly
- Automatic behavioural tiers
- No duplicates, ever
Turn first-timers into regulars. Without lifting a finger.
Universal guest tiers, points, rewards — all automatic.
- Points on bookings and on spend
- EPOS redemption
- Service-recovery overrides
- Automatic reversal on refunded transactions
Send fewer messages. Get better results.
Campaigns, journeys and reporting that actually attribute revenue.
- UK SMS from a number specific to your venue
- Always-on journeys (welcome, win-back, birthday)
- Real attribution — see which messages drove bookings
- Meta Pixel + Conversions API integrated
What Grace is built to move for hospitality groups
Cross-venue recognition
One guest record spans every site — no duplicate guest across venues.
Group reporting
Whole-group and per-venue numbers from one place, in plain English.
Brand-level loyalty
Tiers and rewards that work across the group, not one card per site.
Consistent operations
The same platform, pricing and playbook at every venue.
Looking at a multi-site platform?
Stampede
- Sells to groups, but gates features by tier — the things a growing group needs sit behind the top plan.
- No native EPOS; payments run through Square, so the till is somebody else's product.
- Two of three prices hidden behind "enquire now," which makes budgeting across sites harder.
- AI is feature-level, not the way the group is actually operated.
With Grace
- Cross-venue guest recognition, group reporting and brand-level loyalty on one record.
- Native iPad EPOS at every site — not a Square integration in the seam.
- All prices published, capacity-based — the whole product on every plan, priced by size.
- 0% Grace fee on in-venue card payments across the group.
Stampede details as referenced in the Stampede competitor analysis, June 2026; verify before publishing.
From an operator
“Running three sites on three setups means three of every problem. One platform, one guest record, one report — that's the whole point of a group.
Simon, founder of Grace — former operator [placeholder]
Included on every plan
Get the whole platform for your venue — alongside 10 other modules from £84 per month
The whole Grace platform on every plan. Scale by venue size, not by ticking features on one at a time.
Want to see Grace at work?
30 minutes, no slides, just the product running at a real venue.