Support
Help when you need it — from the people who built it.
Grace is built and supported by operators, not a call-centre script. Whether you're weighing Grace up or already running it, here's how to get answers fast.
New to Grace?
Every plan starts with a 14-day trial, no card required. Onboarding includes a guided setup and a guest-data import from your existing system (CSV or SQL export), so you're not starting from a blank screen. Support is UK-based.
Contact
Send us a message
We aim to reply within 24 hours. For live outages, pick “Outage or bug” — we target a 60-minute response.
Support
Questions operators ask before and after they sign up.
Still stuck? Talk to a human.
Send a message below — we aim to reply within 24 hours, or within 60 minutes for critical outages.