Wifi
Turn anonymous walk-ins into known guests.
Branded captive portal that captures guest identity at connection. Walk-ins become known guests. Marketing consent at the source. Powered by the Captive WiFi integration.
What it does
Captive WiFi portal that captures guest identity.
Branded captive portal
Guests connecting to your venue WiFi land on a portal branded to your venue — your logo, your colours, your messaging. No generic vendor chrome. Designed to feel like part of the experience, not an interruption.
Returning-guest recognition
If a guest connected before, Grace recognises them automatically. No re-entry of details, no "sign up again" friction. The CRM record updates with the new visit; the guest gets through to the internet in seconds.
Anonymous walk-ins become identifiable
Walk-ins who'd otherwise be invisible become real guests in your CRM. Name, contact details, marketing consent — all captured at the portal, all linked to that visit, all available next time.
Marketing consent at the source
Consent collected at the portal sits in the same data model as consent collected at the booking widget — per-channel, per-purpose, fully audited. GDPR-native from the moment of capture.
Gated review collection (v1.1)
After the visit, satisfied guests get prompted to leave a Google review. Unsatisfied guests get a direct feedback channel back to you. Reviews land where they help; complaints land where they get fixed. Shipping in v1.1.
Powered by Captive WiFi
Grace integrates with the Captive WiFi platform — UK-based, hospitality-focused, properly compliant with WiFi regulations. The hardware sits with the integration partner; the data lives in Grace.
Included on every plan
Get Wifi for your venue — alongside 9 other features from £84 per month
The whole Grace platform on every plan. Scale by venue size, not by ticking features on one at a time.
Pairs well with
Other modules that work alongside Wifi.
Everything Grace does feeds back to the same guest record. Here are the modules most operators use together.
Know every guest. Even the walk-ins.
One record per guest, automatically built across every channel.
- Visit history, preferences, allergies, notes
- Marketing consent tracked properly
- Automatic behavioural tiers
- No duplicates, ever
Turn first-timers into regulars. Without lifting a finger.
Universal guest tiers, points, rewards — all automatic.
- Points on bookings and on spend
- EPOS redemption
- Service-recovery overrides
- Automatic reversal on refunded transactions
Send fewer messages. Get better results.
Campaigns, journeys and reporting that actually attribute revenue.
- UK SMS from a number specific to your venue
- Always-on journeys (welcome, win-back, birthday)
- Real attribution — see which messages drove bookings
- Meta Pixel + Conversions API integrated
Want to see Grace at work?
30 minutes, no slides, just the product running at a real venue.