Reservations
Take the booking and the deposit in the same flow.
Grace Pay
Every payment your venue takes, in one place.
Rates from 0.8%
Grace Pay is the payments platform built for hospitality. Deposits, prepayments, event tickets, gift cards and in-person payments — all through one system, wired straight into your reservations, your guest record, loyalty and reporting. Not a gateway bolted on the side. Part of how the venue runs.
One system
One system for every payment
Every kind of money your venue handles, on one guest record.
Deposits & prepayments
Collected at booking, refunded in a tap.
Gift cards
Sold and redeemed, tracked as a liability, not a guess.
Event tickets
Capacity-managed, paid up front, fed into the guest record.
In-person payments
Tap to pay at the table or the till.
Loyalty redemptions
Rewards applied at the moment of payment.
Cash flow
Faster cash flow
Money in, reconciled, and visible — without the spreadsheet.
Daily payouts
Your takings in your account, every day.
Automated reconciliation
Every payment matched to its booking, cover or ticket automatically.
Real-time reporting
Today's takings as they happen, by service and by type.
Security
Security & fraud protection
The serious stuff, handled — so you don't carry it.
Fraud monitoring
Suspicious payments flagged before they cost you.
Secure payments
Encrypted and tokenised; card details never sit in your systems.
Chargeback management
Disputes handled with the evidence attached.
Compliance handled behind the scenes
The PCI side taken care of for you.
Pricing
Grace Pay rates
Grace Pay is bundled with your Grace subscription — not a separate payments product you bolt on. Hardware is optional; your iPad can be the till.
Grace Pay Core comes with Launch. Grace Pay Pro comes with Standard and Scale — lower in-person rates for busier venues on higher tiers.
Launch
Grace Pay Core
- Online
- 1.35% + 20p
- In person
- 1.35%
- ✓Included with Launch
- ✓Gift cards
- ✓Deposits & prepayments
- ✓Event ticket sales
- ✓Payment links
- ✓Fraud monitoring
- ✓Standard payouts
Lower in-person rates
Standard & Scale
Grace Pay Pro
- Online
- 1.30% + 20p
- In person
- 0.95% + 10p
- ✓Included with Standard and Scale
- ✓Lower in-person transaction rates
- ✓Faster payouts
- ✓Enhanced reporting
- ✓Priority support
Enterprise & high-volume
Custom rates
Negotiated pricing for Enterprise clients, or any venue processing over £200,000 in card payments per year.
from 0.8%
- ✓Tailored in-person and online rates
- ✓For hospitality groups and high-volume independents
- ✓Talk to us about your card volume
When does Pro save you money?
Pro's in-person rate is 0.95% + 10p per tap. Core is 1.35% with no per-transaction fee. The 10p only hurts on very small bills — most sit-down covers are above the break-even point.
| Average bill | Core (1.35%) | Pro (0.95% + 10p) | Cheaper |
|---|---|---|---|
| £15 | 20p | 24p | Core |
| £25 | 34p | 34p | Same |
| £40 | 54p | 48p | Pro |
| £80 | £1.08 | 86p | Pro |
Illustrative in-person fees per transaction. Pro typically wins from about £25 average transaction value upwards — coffee-and-cake tabs may still favour Core.
Hardware
Tap Terminal
£45 one-off per terminal
Already have a payment provider?
Grace integrates with leading payment providers. If you've negotiated great rates, are tied into an existing contract, or simply prefer your current provider, you can continue using it with Grace.
Unlike many hospitality platforms, we never penalise venues for bringing their own payment provider.
Why Grace Pay
Why choose Grace Pay
- ✓Hospitality-first
- ✓Fully integrated with Grace
- ✓No separate systems
- ✓One source of truth
- ✓Bring your own payment provider if preferred
Want to see Grace at work?
30 minutes, no slides, just the product running at a real venue.