Reservations
Bookings, deposits, walk-ins, waitlists, host screen. OTP-verified guest identity. Server-side availability engine that doesn't double-book.
Learn more →For independent UK hospitality
Know every guest.Turn first-timers intoregulars.
Grace connects your bookings, till, guest database and marketing. Every visit builds one useful guest record. No more juggling three vendors.
Mid-service
An independent UK venue
From the founder
“I built Grace because I was running my restaurant with three systems that didn't talk to each other. None of them knew my guests. That's the problem worth solving for independent hospitality.
“The Nuthatch is customer zero. If a feature doesn't help my team during a Friday-night service, it doesn't ship.
Simon Hatfield · founder of Grace · owner, The Nuthatch
The platform
The systems you'd otherwise stitch together.
Replace the patchwork. Every system you actually need to run an independent venue, in one place, talking to itself.
EPOS
Native iPad point-of-sale and KDS. Hash-chained audit trail, accrual accounting, role-based PIN approvals. Built for service, not the office.
Learn more →Guest CRM
One record per guest. Visits, preferences, allergies, history, behaviour tier — automatically. No data entry. No duplicates. No strangers.
Learn more →Email & SMS marketing
Campaigns, journeys, segments. See which emails and texts actually drove bookings — not just opens and clicks.
Learn more →Loyalty
Universal-tier classification — every guest assigned a behavioural tier whether they enrol or not. Rewards, tiers, journeys, all attributed.
Learn more →Guest WiFi
Captive WiFi as identity capture. Every connection adds to the guest record. Walk-in customers become known guests, then regulars.
Learn more →Grace AI
Ask. Don't navigate.
Grace AI knows everything Grace knows. You ask it for what you want — it does the work, audited and attributed.
- “Add a Bacon Sandwich at £2.99 to Mains.”
- “Show me at-risk guests this month.”
- “Issue a £10 reward to John Smith for a late food complaint.”
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See Grace AI in action — 90 seconds
Customer story
Inside The Nuthatch.
+34%
repeat visits in six months
47 min
saved per service
92%
guest recognition rate
Six months on Grace at one of London's busiest independent restaurants.
Read the case study →The Nuthatch
An independent restaurant on Grace
Capacity-based pricing
Same product on every plan.
You get the whole Grace platform on every tier. Price scales with your size, not with features unlocked.
Launch
Small venues getting started
£99
per month, per venue
- ✓Up to 500 visits / month
- ✓Up to 3,500 marketable guests
- ✓The whole Grace platform
- ✓2% fee on prepayments
- ✓Self-service data import
- ✓24/7 AI-assisted live chat
Standard
Growing independent venues
£179
per month, per venue
- ✓Unlimited visits
- ✓Up to 10,000 marketable guests
- ✓The whole Grace platform
- ✓1% fee on prepayments
- ✓No Grace branding anywhere
- ✓Self-service import + guided session
- ✓24/7 AI-assisted live chat + priority email
Scale
Busy or multi-site venues
£299
per month, per venue
- ✓Unlimited visits
- ✓Unlimited marketable guests
- ✓The whole Grace platform
- ✓0% fee on prepayments
- ✓White-glove data import
- ✓24/7 chat + priority email + phone
Enterprise pricing for multi-location hospitality groups available on request.
See full pricing & comparison →Be the first to know
Join the Grace waitlist.
Pre-launch slots for independent UK venues. Early access, first-month pricing, and a 30-minute demo with the founder. No card required.
Want to see Grace at work?
30 minutes, no slides, just the product running at a real venue.