Grace AI
Ask. Don't navigate.
Plain-English commands across every module. Add a menu item, refund a guest, run a report, check the host screen — just ask. Permission-aware. Audited like any other action.
What it does
Plain-English commands across every module.
Ask anything across every module
"Show me at-risk guests this month." "How many covers did we do last Saturday?" "Which marketing journey drove the most bookings in May?" Grace AI answers it. The catalogue of reports is a starting point; the AI handles the rest.
Do anything you'd do in the UI
"Add a Bacon Sandwich at £2.99 in Mains." "Refund table 12's drinks." "Block off Sunday lunch service for a private hire." If the action is allowed for your role, the AI does it. If it's not, the AI tells you why and stops.
Permission-aware
The AI can't do anything you can't do. A junior server asking the AI to issue a £200 refund hits the same approval gate as if they'd done it through the UI. Permissions, PIN policy, dual-attribution all respected.
Audited like any other action
Every AI-driven action lands in the same audit trail as every manual action. Who asked, what was asked, what the AI did. If something goes wrong, there's a record. If something's questioned, there's a record.
Cross-module reasoning
"Show me guests who came in last month, ordered the truffle pasta, and haven't been back." That's a reservation query, an EPOS query, and a CRM filter, joined automatically. The AI does the connecting; you ask the question in plain English.
Voice or text
Type your command on the host screen, the EPOS, or the manager's phone. Or — when noise allows — speak it. The AI handles both equally well.
Learns your venue's vocabulary
"How were the regulars on Sunday?" — Grace AI knows what "regular" means in your venue's CRM tier definitions. Your venue's vocabulary becomes the AI's vocabulary; you don't translate yourself into developer-speak to get answers.
Included on every plan
Get Grace AI for your venue — alongside 9 other features from £84 per month
The whole Grace platform on every plan. Scale by venue size, not by ticking features on one at a time.
Pairs well with
Other modules that work alongside Grace AI.
Everything Grace does feeds back to the same guest record. Here are the modules most operators use together.
Know what's working. In plain English.
Operational, commercial and marketing reporting — built for operators not analysts.
- Real-time service dashboard
- Daily review (covers, revenue, anomalies)
- Marketing performance explained
- Xero-ready sales summary
Know every guest. Even the walk-ins.
One record per guest, automatically built across every channel.
- Visit history, preferences, allergies, notes
- Marketing consent tracked properly
- Automatic behavioural tiers
- No duplicates, ever
Take orders fast. Take payments faster. Never lose a sale to broken software.
Native iPad point-of-sale, built for table service.
- Card payments on the same device
- Pay-at-table QR codes
- Kitchen display, no printer needed
- Offline mode that survives a dropped connection
Want to see Grace at work?
30 minutes, no slides, just the product running at a real venue.