Reservations
Fewer no-shows. More repeat visits. Less host-stand chaos.
OTP-verified guests, service-aware availability, deposit handling on the same flow. Built for the messiness of real service, not the demo reel.
What it does
Booking widget, deposits, walk-ins and waitlist — one host screen.
Branded booking widget on your domain
Bookings come through your website, branded to your venue. No third-party badge, no foreign chrome. Embed the widget, customise the colours, run it on your own domain.
Deposits and cancellation fees
Set per-cover or per-party deposit amounts. Configure cancellation windows. Guests pay at booking; fees apply automatically when guests cancel late. Refunds and overrides handled in one click from the host screen.
OTP-verified guest identity
Every new booking sends a one-time passcode to the guest’s phone or email. They confirm to complete the booking. Real contact details on every booking, fewer prank bookings, no-show rates that actually behave. Returning verified guests skip the step.
Service-aware availability
Different services have different rules. Lunch might allow walk-ins with smaller covers; Saturday dinner might lock to bookings only. Configure once per service — booking widget, host screen, and reporting all respect it.
Walk-ins and waitlists
Walk-ins go into the same host screen, same guest record, same loyalty engine. When you’re full, guests can join the waitlist; if a table frees up they’re notified automatically and confirm with one tap.
Purpose-built host screen
The day-to-day workspace for anyone running the door. Service-aware views show what’s relevant right now: bookings due in 30 minutes, tables seated, parties running late, walk-ins waiting. Tap-to-update statuses, drag-to-reassign tables.
Returning guest recognition
When a known guest’s booking appears, the host screen surfaces their last visit, preferences, allergies, and any flagged notes. No tabs to switch, no CRM to dig through. The detail’s already where the team’s looking.
Private hire and special events
Treat private dining rooms, full-venue buyouts, supper clubs, and special-menu nights as their own bookable types. Different rules, different deposits, different capacity — all in one flow.
Included on every plan
Get Reservations for your venue — alongside 9 other features from £84 per month
The whole Grace platform on every plan. Scale by venue size, not by ticking features on one at a time.
Pairs well with
Other modules that work alongside Reservations.
Everything Grace does feeds back to the same guest record. Here are the modules most operators use together.
Know every guest. Even the walk-ins.
One record per guest, automatically built across every channel.
- Visit history, preferences, allergies, notes
- Marketing consent tracked properly
- Automatic behavioural tiers
- No duplicates, ever
Sell events. Manage capacity. Know who's coming.
Ticketed events, private hire, special menus and supper clubs.
- Ticketed events with capacity limits (live music nights, themed dinners, supper clubs)
- Private hire deposits and full-venue bookings
- Workshop & class tickets (wine tastings, cocktail classes)
- Special menu tickets (Christmas, Valentine's, NYE fixed-price experiences)
- QR-code check-in at the door
- Ticket sales feed straight into the guest record
Take orders fast. Take payments faster. Never lose a sale to broken software.
Native iPad point-of-sale, built for table service.
- Card payments on the same device
- Pay-at-table QR codes
- Kitchen display, no printer needed
- Offline mode that survives a dropped connection
Want to see Grace at work?
30 minutes, no slides, just the product running at a real venue.